Hello @Kurt Claussner
Welcome to the Atlassian community.
Did you read somewhere about Live Chat being available in JSM Cloud? if so can you provide a link to that material.
I found this information which includes links to instructions for enabling chat through Slack and MS Teams.
https://support.atlassian.com/jira-service-management-cloud/docs/what-is-chat/
I also found references to app(s) in the Atlassian Marketplace that can be used for chat functionality. For example:
https://marketplace.atlassian.com/apps/1222490/chat-for-jira-service-management-cloud
https://marketplace.atlassian.com/apps/1218891/chat-for-jira-service-management
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