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Installed Atlassian Assist on Teams not showing submitted tickets in app for user

Mariel Rollins
Mariel Rollins June 18, 2025

Successfully set up agent team and request channel - submitted test ticket on request channel and created ticket using assist. 

This ticket was successfully submitted to the JSM queue.

The issue is the ticket isn't showing in the assist app on teams, in the ticket tab.

Shouldn't the user be able to see the tickets they submitted?

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