I am looking for a way to edit a Jira Custom Field in a Service Desk Screen so that the field cannot be edited/updated after a certain status is transitioned in the workflow.
Boa tarde, é possivel descobrir qual data em que o chamado foi finalizado?
I have an automation rule that shows the Priority of the Jira issue in the email. Recently it stopped displaying the text and putting the numeric value or the priority the field in the email is conf...
Tengo un proyecto de asistencia con idioma predeterminado en ESPAÑOL. Pude cambiar al español varias opciones, como por ejemplo los nombres de las Colas. En cada Flujo de trabajo tengo establecidos...
This is a new issue that just started 2 weeks ago. On my screens for Creating, Viewing, Editing, and Closed; they all had the Request type field on the screen. If a ticket has a request type, it show...
I have tried so many ways to authenticate into my jira service desk server and simply print the projects in python but i can never get authenticated. It seems like Jira has made it so you can only us...
PROBLEM: I cannot for the life of me get the email handler to direct issue to Email Request instead of "Agent Escalation." The best info I can find online is that it has to do with the visibilit...
Hi, I have recently created a twilio account and have a twilio number. I am trying to integrate it within Jira. I followed the steps in this video: https://www.youtube.com/watch?v=aCV-dH4wjOA&n...
I discovered that my customers are unable to view tickets in the Customer Portal when they are the ticket reporter but not the ticket creator. This use case comes up most often when they send me a Sl...
Hi folks, Following Scenario: We created a form, which is used by HR when a new employee starts. Everytime the form is submitted, an automation rule should start which sends an Email with some of t...
I have many approvers of tickets who do not need agent access as part of their day to day job. Is there a way to allow non-agent users approve JSM tickets?
As developers own and/or transition Change requests in JSM I need them to be able to do this without having to purchase an agent license (on top of their Jira license) to do this, is this possible?
Bom dia, gostaria de saber a query de JQL avançada para buscar o "Time resolution" que vai ser violado nas proximas 2 horas, teria como? Quero aplicar essa JQL em um filtro personalizado! E...
Hello, I am wondering if it is possible to let customers to fetch their issues details via API? Is there any security risk ? Any advise would be appreciated Thanks &nbs...
Everything works on this EXCEPT getting the Jira Software issue to transition. RULE When a new issue is created in our JSM project CCSSBLT Populate components with Portal Work Request Create a l...
Hi. When resolving Incidents i want certain fields to become Mandatory. But i only want these to be mandatory for P1 or P2 priority incidents and at the resolution stage. I cant ...
When trying to download attached files from the portal, one has to download each file separately, which is quite a tedious process if there's a lot of files.
Hello In my project I have a status called Pending Close, in which the assumption will be a state of approval in which the client, when choosing the green button of the email notification, the...
We are interested in getting to know more about the Feature Lab "Find similar requests" feature - Is there any more documentation available apart from the KB page Find similar requests | Ji...
Hi all, is it possible to see Objects in Insight, that are linked to me as user, but without permission to see every object. What I mean is, if there is a way, maybe with an additional Plugin to se...
Hi, I'm wondering if anyone can help me . I'm trying to see if I can create an automation rule to link issues together based on a value in one of the custom fields. The custom field contains a uniq...
We have just created some new users within Jira Service Management to process tickets within a specific project which we have been using successfully for the last six months. I have simply duplicated...
I am planning to use the asset management tool in our organization.. Could see that it is available from Premium or Enterprise license. However could not see how many devices it support if we purchas...
In addition, we are using Simple Issue Language (SIL) to configure this transition, using a validator script. and we're receiving the following error with our script (See 2) : (1) Script Example if...
Hello, My company is using the Jira Service Management 4.15.0. The license holder's email address is not accessible anymore. As a jira admin, is there any way for me to change the email address th...
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