Hi Team,
How do I configure the outgoing mail in JSM? I cannot see any screen visible in the settings system, and the outgoing mail option is not showing. Please let me know how to set up the outgoing mail so I can implement this. If anyone has proper documentation, please send it to me or connect with me for help.
What we want to configure: If the assignee person of the ticket wants to communicate with the customer they can directly reply to that email. However, in the notification, it does not reflect the assignee's email ID, it only shows the support mail ID like xyz@gmail.com.
