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Automation Help Needed -- Create linked issue from JSM to a Jira Software Project

Everything works on this EXCEPT getting the Jira Software issue to transition.


  • When a new issue is created in our JSM project CCSSBLT
  • Populate components with Portal Work Request
  • Create a linked issue (relates to) in Jira Software project AK - issue type is story
  • Add a comment to JSM issue
  • transition JSM issue to pending then done status

Screen Shot 2022-09-21 at 10.01.21 AM.png

I had a rule in the Jira Software project as follows:

  • When new issue created (also tried when issue linked)
  • components = Portal Work Request
  • status = Backlog (this is the initial workflow status where new AK issues go)
  • transition status to INTAKE
  • Email me

Screen Shot 2022-09-21 at 10.02.54 AM.png


The JSM rule runs perfectly, but the Jira Software rule never runs.   I would love to do the entire rule in JSM, but I'm not sure how.   

? In JSM - I don't see where I can transition the linked issue to a different status - in the dropdown for transition I only see JSM statuses.

Thanks in Advance!  

1 answer

1 accepted

2 votes
Answer accepted
Mikael Sandberg Community Leader Sep 21, 2022

In your second rule, make sure that you have the Allow rule trigger checked, since the first rule is the one that triggers the second one. You will find this under Rule details.

Rule trigger.png

perfect!   Thanks Mikael worked like a dream.

Like Mikael Sandberg likes this

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