SLA expiration ( Filtro JQL)

[Thiago Ferreira]

Bom dia, gostaria de saber a query de JQL avançada para buscar o "Time resolution" que vai ser violado nas proximas 2 horas, teria como?

Quero aplicar essa JQL em um filtro personalizado!

Exemplo:

created >= -3d AND Time to resolution due <= 2h

Criado nos ultimos 3 dias, em que o Tempo de resolução vai ser violado daqui a 2 horas.

[Josiane Oliveira · Accepted solution]

Hello Thiago, I hope you’re having a great day! 

I believe that this JQL will help you:

created >= -3d AND "Time to resolution" <= 2h 

There was just a syntax error on your query :)

Regards

Josiane Oliveira

Atlassian Support 

[Thiago Ferreira]

created >= -3d AND "Time to resolution" <= 2h AND "Time to resolution" != breached() AND statusCategory != Done

I applied it that way, the filter worked, however, it was bringing together those that had already been violated, and finalized.

The solution was this filter above, just for the record! Thanks for the support.

[Josiane Oliveira]

Hi Thiago, g'day!

That's awesome :)

Anyway, feel free to reach us whenever you need help!

Regards

Josiane Oliveira

Atlassian Support