We have just created some new users within Jira Service Management to process tickets within a specific project which we have been using successfully for the last six months. I have simply duplicated exactly the same settings as previous users within Atlassian User Account settings etc, roles and perrmissions are all assigned the same etc, and yet the new users can;t see the Project in their list of available projects and in our usual direct link to the main queue they get the message 'Something went wrong - this project may have been deleted or your persmissions may have changed'.
I thought it might have been a licencsing issue, but all that checks out okay - any ideas as to how to solve this?
I normally run this troubleshooting checklist for permissions:
Then some checking for human errors: