Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Automation problem -- email priority field showing only numeric value

I have an automation rule that shows the Priority of the Jira issue in the email. Recently it stopped displaying the text and putting the numeric value or the priority

the field in the email is configured {{issue.priority}}

so instead of getting : Medium

I see: 10102 in the email.

Is this a bug?

2 answers

1 accepted

0 votes
Answer accepted

Hi Carla,

If you try {{}} do you see the text ?

It seems like your Automation is showing the ID of the value selected and not the value's name.

Let me know.


Frederic Chartrand

FMX Solutions - Gold Solution Partner 

Thank you.


content changed in automation to above snapshot.

Successful result: 


Hi @Carla Ann K_ Rowland ,


You can use  {{}} . Try using this smart value.

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events