In terms of usage, i dont see much different between the widgets and issue collector feature of JSM. Could anyone help in highlighting the differences and specific use cases please?
While editing the email request in project setting. getting below error. We couldn't connect to your mail server Something has gone wrong with your request. If symptoms persist contact your...
Hi team, I've got several projects and different customers. I just want the "service deck customer" of project A cannot see other projects from the “help center”,they should only see their own proje...
Hello, I'm cloning this question, because I have exactly the same issue. I've added my domain to https://admin.atlassian.com/o/{organizationId}/emails > Email domains and added all D...
UPGRADE_EXCEPTION - There was a problem adding Upgrade Task Deleting invalid version associations. to the Upgrade History. This means the state of the system may be out of sync with the upgrade histo...
On the back end of a service ticket I have a Watch drop down list to see all the people who are watching an issue. However I cannot see the list of people a ticket is shared with unless I go to...
Hi, I have a question how to generate the ticket number back to number 1? or what do you guys usually do to go live? since there are no differences between development environtment and production en...
We have a service desk project shared by two teams with their separate queues. Currently the assignee dropdown shows all team members regardless. Is there a way to limit the list of assignees based o...
Hello, Our users seem to be facing an issue where attachments they're uploading are not saving. They go back in later, the attachment isn't there and there's no history of it being atta...
We recently noticed random survey ratings coming through for almost every issue that was resolved or our customers. This includes tickets I created with 2 different test users on different mail serv...
A user opens a ticket. How can add an Informative document to the form so that the user can use the information to fill up the request form? Thank you in advance,
I have Jira v8.20.1 hosted on a Windows server. I am using Edge browser (but have the same result in Chrome) and have a problem attaching files using either drag or browse. I have success with a...
Is it possible to preset Jira to reload the start page after opening a ticket?
Hi Team, I am very new to Jira Service Management (JSM), and I wanted to know how to create Tabs in "Forms". I am raising this support ticket after researching. Please guide me how to do it, really ...
Hi, I came to know from Customizing Jira Service Management permissions | Administering Jira applications Data Center and Server 9.2 | Atlassian Documentation that SLA is a Mandatory permission...
Hi, I have been trying to set up two factor authentication into our JIRA Service Management Datacenter instance with the JIRA Mobile App, but have not had much success. I can successfully access eve...
Hello, I am trying to set up a workflow to where the resolution options are different depending if the ticket is going to status 'Closed without Work' or 'Done'. Is that doable?
Hi, I have set a Default Security Level for Issues for a Project which has a maintenance email address (which is also part of the Service Desk Team), and the Service Desk Team has permissions to vie...
Hi Community. We have a new Jira Service Project in Coud which registers tickets by e-mail requests. My current concern is how to make it scalable. According to old ticket you can make alia...
Hi, I created a Automation for sending a message in a Team. Everything works. But I need to change the message. I need to fill in custom fields. But I havn't figured out how I have to addre...
Unable to customize the Jira Service management portals' look and feel. I'm not able to change the background or see any customizable options though I'm JIRA admin
Hi, in servicedesk customer portal the customer only see his own created request and not all requests from his organisation. With wich configuration I can change this that the customer can see all ...
Hi All, In my project I have 3 parties and I want each party to only be able see ticket shared with the relavant party. What happens is that each party is able to see all tickets in the project. Ho...
Hello community, We are preparing migration of the JSM 3.5.0 to 4.20.12. We have several custom plugins and one of them adds custom portal. This custom portal uses ServiceDesk.Templates.Customer.Lay...
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