Hi,
in servicedesk customer portal the customer only see his own created request and not all requests from his organisation.
With wich configuration I can change this that the customer can see all tickets from his organisation ?
Thank you.
Hi @Ertan Atay ,
welcome to the Atlassian community!
You need to put in place an automation at ticket creation so that the ticket itself has the organization valued based on the reporter email.
Then tickets should be available fro the organization :
Hope this helps,
Fabio
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