Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,361,493
Community Members
 
Community Events
168
Community Groups

Customer doesn´t see all ticket of his organisation

Hi,

in servicedesk customer portal the customer only see his own created request and not all requests from his organisation.

With wich configuration I can change this that the customer can see all tickets from his organisation ?

  1. all customer requests are saved in one service project
  2. the service project has customer organisations
  3. in the customer organisations are the customer saved

Thank you.

1 answer

Hi @Ertan Atay ,

welcome to the Atlassian community!

You need to put in place an automation at ticket creation so that the ticket itself has the organization valued based on the reporter email.

Immagine.png

Then tickets should be available fro the organization :

Immagine.png

Hope this helps,

Fabio

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

An unofficial way to monitor a JSM mail handler for errors

...eturns true if any content is returned for the webResponse.body.data.first s...

716 views 3 20
Read article

Atlassian Community Events