using jwt token for allow customers create and manage support request swithout sing in

[Oumayma Meddeb]

I am creating a Java application that allows my customers to be redirected to my support portal to create and manage support requests. I want this redirection to be done automatically without needing to log in. I have created the customer account using an API and obtained the accountId. I have set up the application and successfully generated the JWT token, but every time I try to redirect to the support portal, I get a 401 unauthorized error.

https://myDomain.atlassian.net/servicedesk/customer/portal/1?jwt=generated_jwt_token

[Nadhila Savira]

Hi Oumayma,

Since you are creating an application here, I'm thinking that our Developer support might be your best course to get some help on this matter. Could you please reach out through https://developer.atlassian.com/support with your question?