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using jwt token for allow customers create and manage support request swithout sing in

Oumayma Meddeb
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July 22, 2024


I am creating a Java application that allows my customers to be redirected to my support portal to create and manage support requests. I want this redirection to be done automatically without needing to log in. I have created the customer account using an API and obtained the accountId. I have set up the application and successfully generated the JWT token, but every time I try to redirect to the support portal, I get a 401 unauthorized error.

 

 

https://myDomain.atlassian.net/servicedesk/customer/portal/1?jwt=generated_jwt_token

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