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Restrict Issue View ?

Hi All,

In my project I have 3 parties and I want each party to only be able see ticket shared with the relavant party. What happens is that each party is able to see all tickets in the project.

How to configure this in Issue Security Scheme ?

Any thoughts ?

4 answers

1 accepted

2 votes
Answer accepted
Rilwan Ahmed Community Leader Sep 23, 2022

Hi @Touqeer Anjum ,

  1. Go to Jira admin settings --> Issues --> Issue Security Scheme
  2. Add Issue security Scheme --> give a name and click Add
  3. Click Security Levels against the scheme created and Add security Level
    Example: Group 1, Group 2, Group 3
  4. Click Add against Group 1  and select the role/group/users. This will enable the specific users/groups to view issues for projects that.
  5. Do same for group 2 and 3. 

    image.png

  6. Now go to Project settings --> Issues --> Issue security --> Actions --> Add created security scheme.

    image.png

  7. When a ticket is created, user with Edit and Set Issue security can edit the ticket and set the required security levels (Group 1/Group 2/ Group 3)

You can read about it in https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/

Thanks a lot @Rilwan Ahmed, exactly what I was looking for.

Appreciate that.

Like Rilwan Ahmed likes this

Thanks @Dave Mathijs and @Shaik Rafi 

@Shaik Rafi Can I know how to associate the level to the ticket ?

Dave Mathijs Community Leader Sep 23, 2022

You need to grant the Set issue security permission to a group of internal users. Or you change the security level of the issue to a specific level when assigning it to a specific party f.e.

Once the security level is set on the issue, the issue can only be seen by the members of that security level.

Dave Mathijs Community Leader Sep 23, 2022

For more detailed info, check this documentation article: Configure issue security schemes

Hi @Touqeer Anjum 

Create 3 levels in the issue security scheme.

For ex: Level 1, Level 2, Level 3.., these 3 levels for 3 parties, and add required party members in the levels, and associate those levels in the tickets. So that, particular party members can only able to see their issues.

0 votes
Dave Mathijs Community Leader Sep 23, 2022

Hi @Touqeer Anjum 

WIthin your Issue Security Scheme, you create a Security Level for each party.

Create a Group per party with the relevant users.

Use this group to add to the security level of the relevant party.

Don't forget to add other groups who need to see the issue as well (f.e. internal groups, management, ...)

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