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Unable to raise a ticket through the Slack | error "No Available Projects"

Kanin Amornratanasiri
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July 22, 2024

Hello,

 

I'm trying to connect JIRA to Slack, but after the "Assist" app on Slack was added and I tried to select "Raise a request", it came up with an error below,

 

"No Available Projects"

 

No projects are available outside of request channels.

 

What I've done already

1. Create Agent Channel + Reqeust Channel (both able to receive notification)
2. Slack integration: Done

There is something I missed? could you please advise?

 

Screenshot 2024-07-22 160854.png

 

Thank you!

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