Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Automation Rule Keeps Failing ?


I have set a Default Security Level for Issues for a Project which has a maintenance email address (which is also part of the Service Desk Team), and the Service Desk Team has permissions to view Issues, and I have an automation rule set which does the following:

For a newly created ticket :

  1. Assign it to the maintenance email address

But everytime the ticket is created the following shows in the Audit Log:

Actor does not have permission to view one or more issues, or the issue was deleted (please check permissions and issue security levels)

Anyone knows what's wrong ?

Thank You

1 answer

1 accepted

4 votes
Answer accepted
Rilwan Ahmed Community Leader Sep 23, 2022

Hi @Touqeer Anjum ,

Please add your automation rule actor to the required security levels. 

Security schemes blocks access to any ticket if a user is not part of the security Level.

To know the actor for the automation rule, go to project settings --> automation, Open the automation rule and you can find actor section. 

We usually use a service user like Jira Automation for actor and grant the required access to the projects. 


Thanks @Rilwan Ahmed done and sorted.

Like # people like this

Suggest an answer

Log in or Sign up to answer
Site Admin

Atlassian Community Events