How to reset my password from the other account to get login for verify ?
Cloud version. I'm an admin. I had someone @ mention me in a comment on an open ticket that we all have access to. The email isn't being sent. Other users are reporting ...
I am searching for a plug in or process for exporting JIRA Svc Mgmt data to a SQL Server data warehouse that we utilize for metrics and reporting. There does not appear to be a plug in like other ap...
I want to give admins for my clients to access issues created by their organization. Is this possible?
how can assign a ticket automatic before reaching to breach
I'm cloning issues from JSM to JS for support from our dev team. I've created a rule in JS that creates a comment containing hyperlinks for a client based on component. The trigger for this rule is r...
So I don't know why but jira is sending me every single change that happens in it (as the print shows) Is there anyway to stop it?
We have a service desk with customer portal. We have many forms(request types) which are grouped depending on the type of support request(usually 8-10 form for each support type). We use "Request typ...
It's straight forward process to publish an issue at the task level to the customer portal. Is it possible to publish a sub-task? Our goal is to give external participants access to task & sub-...
...03b ", " 403(b) ", "fidelity", "PSLF", "public service loan forgiveness", "loan", "PSLF", "attestations", "Lease", "pet", "deductible"] String[] WOD_keywords1 = ["cashout", "timekeeping", "s...
I would like to only display email addresses for users that are in a certain domain to people creating issues in a Service Desk project. Is it possible to filter what suggestions are automatically ma...
We have an Insight Object field that we need to export for email. However, we know that the following suggestion has been filed: https://jira.atlassian.com/browse/JSDCLOUD-10851 The Insig...
I am trying to help another team with Insight - they told me that Insight is currently not pulling in all the information from AWS that they would like from a CMDB. They believe Insight can pull in K...
I am working on an on-prem version of JIRA Service Management. Can someone tell me if we can create interactive dashboards using sliders or dropdown to select the master parameters and display t...
Hi, Can someone will help me out which In a Service request form i have field called Access drop down field. Access---Jira and Database If i select Jira then 1 approval should be visible for ...
Can I create an automation to transition the child issues when I transition the parent to Done?
Hello everyone, I am trying to connect my service management cloud to PowerBI via an API interface. Although I generated a valid API key, I get an error when logging in: Default: ...
Hi, Can some one will help me out I want to create a New workflow for one Service Request which is Access Request and i want to assign the same workflow to my project. Please help me out on the sam...
Hi, I have a custom field that ( can ) contains one or multiple user names. I call it "Reminders", it can be equals to "Tom, Mark, Juan", to tag 3 guys. I'm looking to build an automation rule...
Hi, does JSM also have placeholder field like freshservice? If yes, where could find it? I'm trying to create a workflow with okta and JSM.
We need to remove Summary filed from particular Jira customer portal form.
Hi - hoping someone can help to shed some light here, In the 'Customers' page for a service project - sometimes when I'm adding customers by typing in their email addresses, their email addresses wo...
Hi, Can any one help me out how to implement 2 level of approvals in workflow. For ex: 1. If Level 1 approval is approved then it will go to Level 2 approval which is level 1 would be Manager appro...
Hi All, In one of my project. I have to make one of the custom field Show or hide along with making mandatory when enabled depending upon the radio button selected as Yes or No Example: Project...
Hello Community, I am using the 'Set the value of an object attribute with a predefined value' Insight Post Function to populate a "User Picker (multiple users)" field which is alone working fine. ...
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