Why Customers Sometimes Have 'Private Email Address' When Added to an Organization

[Nindito Weda Bagaskara]

Hi - hoping someone can help to shed some light here,

In the 'Customers' page for a service project - sometimes when I'm adding customers by typing in their email addresses, their email addresses would then be shown as 'private email address'.

Shown below:

Why is it happening to some customers and not others?

Tickets are still functioning fine so it's not exactly a blocker, but just curious. Ideally I would want all my customers to not have their emails shown like this if possible, since I'm already adding them by emails anyway.

Thanks!

[Tom Lister]

Hi @Nindito Weda Bagaskara 

The users may have set their emails to private within their Atlassian Profiles.

[Nindito Weda Bagaskara]

Hi @Tom Lister 

I tried to create a separate Atlassian profile, and followed the steps here to set the email visibility of that new account as 'Only you and admins'.

Using my primary account, I then invited that new account as a new customer to the service project. Oddly enough, the email is still shown despite having set the email visibility as 'Only you and admins'.

What am I doing wrong here?

Or is there another way of setting emails as private on the Atlassian profile?

[Tom Lister]

Hi

I assume you can see the email as you are an admin. I don't know of any other options to control visibility.

[Nindito Weda Bagaskara]

Hmm - if the reason is because I'm an admin, then it's still kind of odd how I can see that email but not the others (example being the private ones I showed in the original post).

I guess I'll dig around some more - thanks for the replies!

[Asha Goyal]

Hello All, 

The reason why those particular users do not show active/inactive status is because they have Atlassian Accounts and are invited to your site by either your site and/or org admin. The status for Atlassian Accounts can be seen in the User management settings, but please note that only site/org admins can access these settings.

Thanks 

[Simon Sattes]

Is there a way to display the email addresses by default in such cases? Because of that it also isn't possible to add them automatically to an organization when they register (with the new "Manage email domains" feature in JSM at the Customer list).