Hi all and Happy Friday! I created specific request type forms to be used through out service center portal. This "Share with?" question appears even though not in the form I created. It...
Hello. Our company purchased Jira Service Management cloud applications 2 months ago, but we need to know if there is any way to connect with PowerBy. Hopefully you can help us and thank you very m...
Can I have more than one email address for email requests in Jira Service Desk? We are using Data Center. Of course with data center we have many projects, so I would need to have more th...
When a client navigates to the Help Center from their logged in account in my platform they must either enter an email address each time to raise a request ticket or create a separate login account f...
Hello, I am working in a Cloud Team-Managed project and when looking at the List of issues, I see that I can Filter by several fields. Specifically I am interested in the Category field, as a ...
Our former Jira admin has now left the company, and I've ended up being the new one. I have som probably simple questions. When using the legacy automation for auto-closing tickets can one c...
Once a ticket is marked as "Done", can "Done" be removed if/when it's reopened?
Is there a way to document a template in JIRA and then on an issue tell JIRA to send "this template" out? I DO NOT want to send it out via a workflow
We've recently moved to Jira Service Manager and had reasonable success with external customers using the customer portal to view their tickets. I'd like to extend this to provide a view for our new...
Hello experts My use case is as follows: I´m sharing issues with customer through servicedesk portal. There is just too much todo for our team, to handle all at once and and obviously there ...
Hello, Is there any way to set up forms in Jira Service Management - Data Center? All i could find were plug ins to be acquired on the marketplace. Best regards, Mihai
hi there, I am wondering if there are any CI/CD tools within the Atlassian ecosystem that could help us moving code/configuration from sandbox to prod for JSM. Today we manually re-do everything, it...
Hello, We have business units on our Jira that we don't want to have visibility on our internal SLAs. First answer is of course: "don't give them JSM license". But we still have an issue as SLAs va...
Hi I am willing to use the Insight Discovery sofware to collect datas and put them into my Insight CMDB. So, I downloaded the '.obr' package of Insight Discovery, I loaded it into my Jira envir...
Hi all, if an agent creates a new request through the "CREATE" issue button, then not all fields configured under Project settings/Request types/Issue view are shown. Is it possible to show the who...
Ive created an automation rule that sends an issue to a certain team when issues are created on a Jira Service Management board. The email works so, right out of the gate I am shocked. I'd li...
Hello, Hoping someone can help here. We have a Jira board which has levels of approval set up, as its for Finance requests. User A will send in a cost req, it goes to their manag...
Hi together, we use Cloud now since one week and I have a question. on Language support I see he message that in have outstanding translations (Status) - therefor I'm not able to s...
We have an object schema from tracking equipment. It is in a tree with object types hierarchy. The final objects can have multiple attributes. We want users to be able to view all attributes but edit...
Hello, is it possible to have a hovering text window when the cursor is over a word in a Jira form?
Hi there, I have a lookup object that returns a Team Lead name, I want to edit an issue and use this person as the approver. {{lookupObjects.Queue.Team.Team Lead.Name}} I am not sure how I can get...
I have the following ticket structure and want to post a comment on the SD ticket when the story in the project is transitioned to specific statuses. The epic is linked to the SD ticket and story but...
I want to convert a spreadsheet from excel to Jira but I don't know how
When you want to import an excels file, I can map all the fields, but it doesn't give me the option to request type. The issue is created but that field is empty for me. It already adds it to the cre...
I need to know how long the ticket was stuck in each of my project statuses. Example: From Open to In Progress how much time has passed between them.
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