I need to know how long the ticket was stuck in each of my project statuses.
Example: From Open to In Progress how much time has passed between them.
There are a couple options here.
1. You can create a custom dashboard and add the gadget called "Time in Status" to it. The gadget will require a filter or a project to be linked to.
2. You can use plugins available on the market place. Example: Time in Status
Regards,
Eugenio
Thank you very much Eugenio. Is there a no plugin option?
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Yes, by using the custom dashboard.
To do so, create a Dashboard from your Jira main menu, add the gadget called Time in Status and configure as attached. The result will be a line chart showing the average time in status.
Regards,
Eugenio
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Maybe this answer will be helpful for you or other community members.
Here you can check out different options (built-in and plugin):
Jira reports for Average time spent in status
You can try:
The last two apps are developed by my team. Let me know if you have any questions.
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If you are fine with a mktplace app, you can try out our add-on to get this data.
The main features are as below
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