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Calculate time in each statu

I need to know how long the ticket was stuck in each of my project statuses.
Example: From Open to In Progress how much time has passed between them.

3 answers

1 accepted

5 votes
Answer accepted
Eugenio Onofre Community Leader Aug 04, 2022

Hi @Maurício Medeiros Lima

There are a couple options here.

1. You can create a custom dashboard and add the gadget called "Time in Status" to it. The gadget will require a filter or a project to be linked to.

2. You can use plugins available on the market place. Example: Time in Status 



Thank you very much Eugenio. Is there a no plugin option?

Eugenio Onofre Community Leader Aug 04, 2022

Yes, by using the custom dashboard.

To do so, create a Dashboard from your Jira main menu, add the gadget called Time in Status and configure as attached. The result will be a line chart showing the average time in status.

Captura de Tela 2022-08-04 às 16.44.15.pngCaptura de Tela 2022-08-04 às 16.44.26.png


Like Caio Covos likes this

Thanks again Eugenio! I will use your tips!

Like Eugenio Onofre likes this
0 votes
yuliia_b__SaaSJet_ Marketplace Partner Oct 24, 2022

Hi @Maurício Medeiros Lima 

Maybe this answer will be helpful for you or other community members.

Here you can check out different options (built-in and plugin):

Jira reports for Average time spent in status

You can try:

  • Average Time in Status gadget that shows the average time spent in chosen status for only resolved issues for some period.
  • Time in Status for Jira Cloud app with 7 types of the status report to find how long an issue has been in a particular status. 
  • Time Between Statuses to get time an issue spent on the transition from one status to another.

The last two apps are developed by my team. Let me know if you have any questions.

0 votes
Rahul_RVS_Support Marketplace Partner Aug 04, 2022

Hi @Maurício Medeiros Lima

If you are fine with a mktplace app, you can try out our add-on to get this data.


Time in Status Reports 

The main features are as below

  • Multiple Time in Status Reports. Excel Export available for all status reports.
    • Time in Status
    • Time with Assignee
    • Time in Status with Assignee
    • Time with Assignee per Status
    • Status/Assignee Count
    • Multiple Transition Reports
    • Avg Time in status reports
    • Status Transition Dates Report
    • Time in Status Per Time Grain
    • Time with Assignee Per Time Grain
  • Status grouping
  • Save your reports
  • CSV Export
  • Multiple chart types
  • Dashboard Gadget


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