I am having trouble administering Service Management... always an adventure over here. Also Google is little help as the query returns dozens of hits none useful. Specifically I need to see where a ...
Prezados, boa tarde! No meu projeto, no campo de "Filas" da pagina inicial, possue os campos "Prioridades da equipe", e "Outros", gostaria de saber se tem como eu criar um outro campo adcional, que t...
I have tried adding a user to Jira to submit tickets but they are not receiving the email invite. I have added and deleted the user about 4-5 times and they still are not receiving the invite. The us...
Hello, Working on a Round-Robin to Email then Slack Automation Rule in JIra Server. When checking Audit log I see these two issues and its not auto assigning the issues. Not understanding th...
Hello Community, I need help with the below-mentioned query, I have two projects A and B set up on JSM as Service desk projects. We create Linked tickets in Project B from Project A using Jira...
Looking to backup/clone JSM instance to sub-production so that we can perform development/testing. However, the last time we tried this it brought all our users and customers over and resent th...
Hi everybody, I am new to my current organization. While playing with one of the Kanban boards, I've noticed something I haven't seen before. In the active sprint, when I move a Subtask of a User St...
Hello all, I am trying to populate an Insight field with objects gathered from multiple linked jira issues. I can retrieve said objects via {{lookupIssues.Devices & Components.id.distinct}}. It ...
I would like to have a dashboard that displays the prior weeks stats Monday-Sunday and then on each Monday it refreshes for the new prior week. I want to have a widget of created vs. resolved, satisf...
I need to include in an email notification the smart value of the user that transitioned an issue to Done. Any help or tips appreciated!
Hi, I'm having an issue where another Admin who has access to the same board I do, can't see automation rules and calendar scheduled commands that I've set up. When they attempt to create automation,...
We have been manually adding emails and domains to the blocklist, which helps in blocking further spam tickets from the same sender. However it has become a daily chore and navigating all the way to ...
There is a form that creates a ticket for onboarding a new user. On the form there is a date picker field that maps back to a jira custom field called "Start Date" The When filling ...
When a customer replies back to the email they receive for an existing JIRA Issue, it creates a new JIRA Issue. What do I need to do so their reply is added to the comments of the existing JIRA Issue?
In Work Management projects there is a "calendar view" after Summary, Board and List. Service Management only has queues. Is there a way to view all tickets via calendar view?
Is this possible? We have people being assigned too much work and need a way to "cap" it.
paritial cloud migrating projects from jira server 7.11.0 to Jira cloud
Hello everyone. I'm pretty new to Jira and Jira service management, and have run into this problem: After migrating a Data Center Jira instance to another server, Jira Servicedesk is trying to acces...
Hi, I wanted to add a section between the start point to do, a block name waiting for approval, but it didn't let me delete the transition link. What is the problem?
Hello, We are evaluating JSM as an alternative for our current ticket system. We've created a test project to play with and one of the first steps was to enable mail support. When trying to...
Hi All, We are trying to upgrade 8.13.x to 9.x, wanted to check if it is possible to upgrade it directly and also do we need to do it 8.13 to 8.5 and 8.5 to 9 and then 9.0 to 9.2? Thanks...
In Jira Service Management you have a standard reports page. One of the reports is Workload of the workforce. This should only contain our workforce, but as seen below, it also includes s...
i am trying to get some order in the side bar when working with tickets but only have 2 field "ditails" and "more fields" can i somehow add 1 or 2 more dropdowns of these on the right?
Within customer-satisfaction I can see we can change the text of the star-rating from "How was our service for this request?" How can I change the text for screen that follows that from ...
Hey, is there any way to print only the QR code out of JSM Insight? Currently we have some extra information which is typical for a print out of the browser but it makes that our QR labels ...
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