Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

How can I change the text for freetext customer feedback?

NCarmichael September 29, 2022

Within customer-satisfaction I can see we can change the text of the star-rating from  "How was our service for this request?"

How can I change the text for screen that follows that from  "Awesome! We got it. If you have a moment, tell us how it went so we can keep it up!"

We want to have something more suitable to our customer's tastes and also asks how we can improve.

2 answers

1 vote
Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 30, 2022

@NCarmichael 

@Lisa Förstberg is correct you are unable to change or customize the customer feedback form.  Here are a couple of additional items below that you should also vote for.

Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 4, 2022

@NCarmichael if this answered your question can you please accept the answer to help others?

0 votes
Lisa Förstberg
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
September 29, 2022

Hi!

I don't think you can (yet) I am afraid.

You can use Language support configuration to "translate" some of the  texts but the CSAT confirmation text is not a value that shows up their either...so it leads me to believe that this is one of those texts that are hard coded.

 

There are multiple feature req's on CSAT customizations - this might be closest for you to vote och watch: JSDCLOUD-7924 

 

br

Lisa

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events