Within customer-satisfaction I can see we can change the text of the star-rating from "How was our service for this request?"
How can I change the text for screen that follows that from "Awesome! We got it. If you have a moment, tell us how it went so we can keep it up!"
We want to have something more suitable to our customer's tastes and also asks how we can improve.
@Lisa Förstberg is correct you are unable to change or customize the customer feedback form. Here are a couple of additional items below that you should also vote for.
@NCarmichael if this answered your question can you please accept the answer to help others?
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Hi!
I don't think you can (yet) I am afraid.
You can use Language support configuration to "translate" some of the texts but the CSAT confirmation text is not a value that shows up their either...so it leads me to believe that this is one of those texts that are hard coded.
There are multiple feature req's on CSAT customizations - this might be closest for you to vote och watch: JSDCLOUD-7924
br
Lisa
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