Managing Blocklist - Ability to add sender to blocklist easily

[App Support]

We have been manually adding emails and domains to the blocklist, which helps in blocking further spam tickets from the same sender. However it has become a daily chore and navigating all the way to Manage blocklist and adding emails and domains is quite time consuming. Is there a way to reduce the number of steps to utilize this blocking feature? Thank you!

{Project > Project Settings > Email Requests > Manage Blocklist}

[Mark Segall · Accepted solution]

Hi @App Support 

You can add a shortcut on the project so that agents can navigate directly to the blocklist settings. 

[App Support]

Hello Mark, 

Thank you for your response. Could you please show me the steps since I do not see that option.

I was thinking more in terms of being able to open one of the spam tickets or select a bunch of them and have that option of blocking them, instead of copying their email addresses or domain individually and adding them to the blocklist.

I am not sure if I am being clear enough. But I am not able to paste a screenshot that I want to share.

Thank you!

[Mark Segall]

I understand that you're looking for more of a one-click approach to add users to the blocklist.  As far as I can tell, there's no way to accomplish this.  I don't even see an option in the API to create some type of custom function.  

I was simply providing a few less steps by adding a project shortcut:

Then add a link to here:

https://YOURINSTANCE.atlassian.net/jira/servicedesk/projects/YOURPROJECTKEY/settings/email

[App Support]

Okay thank you Mark for the steps!