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Capping # of tickets assigned to user

Ben Weisman September 29, 2022

Is this possible? We have people being assigned too much work and need a way to "cap" it.

1 answer

1 vote
Fabio Racobaldo _Herzum_
Community Leader
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September 29, 2022

Hi @Ben Weisman ,

my suggestion is to create a pie chart gadget in one of your dashboard with a filter for Open Issue grouped by assignee.

In that way you will have evidence about open issues assignment per user basis.

Moreover, there is an embedded report for Service Desk project (Workload in the report section) that provide you that information.

Hope this helps,

Fabio

Ben Weisman September 29, 2022

@Fabio Racobaldo _Herzum_  Thanks.

 

Preferably though this is not something we would have to monitor. JIRA would take care of it. Not possible?

Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 29, 2022

Please go to Reports and then click to Workload

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Ben Weisman September 29, 2022

Thanks @Fabio Racobaldo _Herzum_ but again I dont want to monitor a widget. Is there no way that JIRA can automatically cap the # of issues assigned to a user for any given day?

Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 29, 2022

@Ben Weisman , do you want an automatical assign based on the workload? Please describe your requirement

Ben Weisman September 29, 2022

@Fabio Racobaldo _Herzum_ I want people to not be assignable when there is X amount of unresolved tickets already assigned to them.

Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 29, 2022

You can't do that using builtin features.

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