Hello guys! I have to fix a mess with my customer organizations, and I want to create some new ones and delete the other obsolete ones. What happens with the older issues with deleted organiz...
Service management report has a handy feature where a Service manager can visually observe and report how many Confluence knowledge base articles where viewed. The problem is as follows, the hyperlin...
Hi, I need settings to configure JIRA Service managemento to work like follow. Any user can sent e-mail to me (help desk) and request will be rised, in JIRA. But this user will not have...
The Swedish translation in the Jira service management is quite bad. Since it is possible to change all the ticked fields it is no problem except for the "raise a request" button and I cannot find an...
Hallo, weiß jemand, ob es möglich wäre in Jira Service Management die Schaltflächen "Genehmigt" und "Abgelehnt" umzubenennen? Viele Grüße Kristina Galwas
I made a request with 3 participants, and when I exported the tickets to csv. the name of the participant is separate and not in 1 column. how can i combine them in one column ?
I need to make a comparison table for my report about the benefits of paying of report template
Dear Team, we need to create automated report regarding some specific project from JIRA in CSV file and that report needs to be sent to specific user mail Id on particular day and at specific time. ...
Hi boys, I wanted to ask your opinion about two PPM Addons, one is Structure by Tempo, the other is BigPicture. Both are used for the PM but which would you choose in terms of functionality, produc...
I need to create a report about the difference between paid and free reports.
It would be clearer if the list view were fully hierarchically structured. Currently, the relationships are only visible for tasks and sub-tasks. Unfortunately not which Epic belongs to it. This dist...
Hello Team, 1. How to get data for True Creation Date - (minus) First Response through JQL 2. I am trying to create a dashboard with shiftwise data. We had tried b...
This is what I want to achieve: - Create a support group which will include team members in that group. - Be able to create & assign Requests and INC to group. - Assigned group members b...
situation: Jira Service Management suppose to be able handle multilingual support for customer. We have added French as supported language complication: It's not working properly. If the...
Hello, I created a custom issue type and would like to remove the request type drop down from the create an issue screen. I checked the screen scheme however it is not there. Is there a way to...
I just tried creating an SLA automation and received this error: "(cf[10065] > 0 and cf[10065] < 7m) AND (project in (10003))" - Service Unavailable Anyone knows what it is?
I have an obectType called "Product catalog" and child objectType called "Supported Laptops", Supported Desktops", etc .. I also have another objectType called "Assets" with child objectType called ...
I am building a form for when employees leave the company which is a checklist when certain items are completed that I am trying to automate informing another department. I am wanting to include fiel...
My customers are able to see the status of tickets they have submitted on the portal but would like to see only open tickets. I'm wondering why closed/completed tickets show in their view of the...
We have the need to support multiple "Organizations" within 1 Jira Service Desk. I have our JSM currently configured as multiple projects to enable the possibility of using different custom fields fo...
Hi all, I'm trying to figure out how to implement a specific use case into JSM. I'm trying to create Work Request tickets where a user can submit a request (in this case processing data), and then ad...
Struggling to figure out some permissions shenanigans with our JSM setup and hoping someone can offer some insight We have currently 2 separate projects set up as support queues for differen...
hi, I have different roles created in Jira Service Management, in a specific project. Depending on the agent role, you can see some requests or others, each one only their own. This is configured i...
Is there any posibility to give an acces The limited number of people should move tickets through projects (liders of those) but don´t limit thepermission to other users to move tickets through the w...
Is there an application or another way to pull reports or get counts for things like this: Number of tickets in each queue (status) Number of tickets entered and closed each week Created date of ...
User | Count |
---|---|
25 | |
25 | |
16 | |
13 | |
9 | |
8 |
Subject | Author | Posted |
---|---|---|
yesterday | ||
yesterday | ||
yesterday | ||
yesterday | ||
yesterday |