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Reporting for JSD tickets

Anthony Marshall November 30, 2022

Is there an application or another way to pull reports or get counts for things like this:

  • Number of tickets in each queue (status)
  • Number of tickets entered and closed each week
  • Created date of each ticket

Without having to use the 'Search' functionality and create queries.  This way an admin can just come in and get this info.  The only other option I could think of is creating these JQueies and bookmarking them for people.  Let me know if there is anything out there that would help with this.  Thanks

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Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 1, 2022

@Anthony Marshall You can always use the search filter you are creating, save it and add it to a dashboard.  Then the admin just has to look at the dashboard to get the information they are interested in.  You can learn more about filters and dashboards in the links below.

0 votes
Yael Sahar July 7, 2023

@Anthony Marshall 

I am looking to do pretty much the same as you asked in your question. Were you able to figure out how to do this? 

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