Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

How to remove " Request Type" drop down from create an issue screen?


I created a custom issue type and would like to remove the request type drop down from the create an issue screen. I checked the screen scheme however it is not there. Is there a way to remove request type from the create an issue screen?  Thanks.

2 answers

2 accepted

3 votes
Answer accepted
Mikael Sandberg Community Leader Nov 30, 2022

The request type field cannot be removed from the create screen, that will always be there when you create a request in a JSM project.

1 vote
Answer accepted

@Elif Alverson -

I agreed with @Mikael Sandberg stated.  The question for you is that why you want to create issue associated with the custom issue type directly?  You should create a Request Type and then associate it to your custom issue type (the normal standard process).

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc

Hello,  this is an internal issue type only for IT team to use for the change controls. It is not a service request and the customers will not able to see or request it. Therefore we would like to have this only available for IT team members.

If I create a request type, it will show on the portal which is not what we want. Is there any way to hide or gray out the request type section to have a cleaner create a issue screen?


Thank you.

Mikael Sandberg Community Leader Dec 01, 2022

If you do not assign the request type to a portal group it will only be visible when using the Create button and not via the portal. 

Like # people like this

@Elif Alverson -

Just as @Mikael Sandberg stated, if the request type is not assigned to a group, then it will be hidden in the portal UI.


Unfortunately, you cannot remove or hide the "Request Type" field in JSM.  It is because this field is a system field and a critical element of how JSM application works/functions.

However, Atlassian recently provided a beta feature that you can enabled for your JSM project called "default request types".  This feature allows you to map an issue type with a default request type.  



This may work for you for your custom issue type to simplify your operation.  Please review the following link for more about on this new feature -

Best, Joseph

Like Elif Alverson likes this

Thank you so much! I will try this solution and let you know if team is happy with that. You have been very helpful. 

@Elif Alverson -

You are welcome.  Hope it works out.  

If our suggestions helped you, please click on Accept answer when you have a chance, so others with the similar questions will see this post as an answer.

Best, Joseph

Suggest an answer

Log in or Sign up to answer
Site Admin

Atlassian Community Events