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Hi all, I'm trying to figure out how to implement a specific use case into JSM. I'm trying to create Work Request tickets where a user can submit a request (in this case processing data), and then add multiple sources along with it. Effectively, the request is to process data and they need to add (potentially) 1-5+ sources with their own information along with it.
I can obviously use a Form to assist with some of this, but I haven't found a good way to add the sources. It would be great if there was some kind of "child list" where users could add each source one after another, but I haven't figured out how to do that. Any guidance or suggestions here would be appreciated.
Can you provide more information on what you mean by "data sources"? Are you asking for the creation of requests (i.e treated as child or related issues to the original Work Request ticket)?
Please advise and then we will be better to assist you.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
I essentially want to be able to replicate something like this:
The idea is that along with the request, a user will have multiple "Sources" that they add, complete with their own fielded data. I can sort of do this in a Table, but the table's width is so limited that it's kind of useless.
Ideally, I could then use those entries to auto-generate new Sub-Tasks for a request based on the values, but I'd take just the list itself to start.
What I would recommend is for you to create multiple custom fields in Jira/JSM where you can setup FORM elements to map back to those custom fields to capture the information.
NOTE - This concept is not ideal, but it is what you can do with out of the box functionality without additional add-on (to capture data in a tabular format)
Once the users fill out the form and create his/her issue, then you can use Automation for Jira to create automation rule to create sub-tasks with those information in an automated process.
Hope this gives you a idea.