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My customers are able to see the status of tickets they have submitted on the portal but would like to see only open tickets. I'm wondering why closed/completed tickets show in their view of the portal. It makes it very difficult to see what is currently pending & what has been completed. I have attached a screenshot for reference. Looking for some guidance.
Go to the workflow that is used for these requests and edit it so you either have a screen on the transition to completed/closed that has the resolution field on it. Your other option is to automatically set the resolution by adding a post function that sets it. Have a look at this KB for more information.
Hi Mikael, I am not sure what I am doing wrong here. I have gone back and added resolution to all Closed tickets and for some reason, my customers are still seeing their "Closed" tickets when they look at Open requests created by themselves in the Jira portal. Any suggestion?