I want to know if there is any type of way that you could embed a link inside of the Jira widget that would allow customers internal and external to be redirected to the customer portal? I just want ...
Hello, The owner of our Jira account is no longer with our company. When project changes, SLA changes and updates happen, the email that notifies our project is still linked to this ex...
I am building a queue to help triage our countless emails from our email defender system. When the system sends the message The sender and subject are always the same. I h...
Are there stock template for AP and/or AR teams in JSM or JWM? I thought I saw some a while back but now I'm not seeing them?
Me apoyan como podría crear tickets a partir de un correo electrónico y validar dependiendo el asunto que si tiene Soporte, se genere el ticket y dependiendo el destinatario @equipoSoporte1 se mande ...
Customer just signed up for JSM Cloud Premium trial but we are unable to see Opsgenie to link it and configure. Tnoughts?
Can you please suggest if is there any free tool for user onboarding automation in Jira?
Boa tarde! Preciso fazer uma alteração em massa de muitos itens do campo "Organizations" porém será notificado muitos itens de uma vez só. Como posso desativar as notificações para esta alteração e...
I'm testing out the use of the External System Import to import historical ticket data from an old system to Jira Service Management. I found one community thread related to turning off the 'Issue Cr...
Quiero saber como crear una regla automatizada para que cuando llega una incidencia a las colas de jira que se le asigne dependiendo de que cliente haya creado la incidencia a un soportista que este ...
Can Jira Automation rules be used to move a Jira Ticket from Done status to Deployed status after getting a successful build from Bitbucket? How this happen, how did Bitbucket trigger Jira tick...
I feel like the answer is sitting right in front of my face, but I can't seem to find a concrete answer. My organization is in need of a custom field that allows someone to manually enter a ...
Hi, I can't find out where this field config. Please help me check this field and how to define/edit list of value? Thanks, Tai
Hi, I'm Unable to receive push notifications on my android phone. The tickets dont come up as notifications on my mac but I view them on my board. I have a JIRA board that i access on my mac...
I've recently experienced a fatal issue that prevents me from publishing/testing any new Jira Custom UI applications. This issue persists across all the projects I deploy. Even sample code doesn't de...
En mi empresa tenemos varios tipos de entradas de incidentes, ya sea por el portal o vía mail. En el flujo de mail el cliente crea el incidente, una vez creado, el soportista recibe un mail con el no...
We recently changed domains for email and want to convert all current portal-only over to the new domain. Is there a way to do it? All I have been able to find is how to change the name which doesn't...
How I can custimize the customer portal sidebar? I want to add some fields.
Hello Everyone, We are in the process of making our Service Desk transition to JIRA and we want to have two portals with two different views one will be only for students with basic requests...
Hi, Having issues splitting up different types of objects in the same import/scan in CLOUD using Asset Discovery. We are doing a full network scan using SSH, Windows, vSphere + Agent Scan. The issue...
We are looking for a report that would show how many tickets customers opened for a selected period of time.
I have created an automation to display the days elapsed in resolving the ticket, it displays the value in days, hours ,mins and second. How can I configure it to consider only the business days and...
Hi All, I'm new to Atlassian and needed help in adding a new feature to the existing feature of Jira. Like, for creating a new issue we need to enter the basic details in the create screen ...
Hi Team, Actually we have a new issue forming up and tried some solutions, buts not getting success. Problem: We have created a Project in JSM and created some request types for Customer Por...
Does anybody have any experience or suggestions regarding using Jira to manage customer incident communications, for example can Jira be integrated with Salesforce, Gmail or MailChimp The goal is th...
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