Permission is restricting for some users

[Santhosh]

Hi Team,

Actually we have a new issue forming up and tried some solutions, buts not getting success.

Problem:

We have created a Project in JSM and created some request types for Customer Portal and set it for the users to fill the form and it creates issue.

Cause:
1. If a customer can create a form, he can see the Sign Up as a User and he can see the Portal 
2. As we are users, we can add groups and we can see, access, create and submit the forms .
3. We want our other project user to create or see the page, but there are able to see or view the portal page, it is showing some access blocked,
We wanted that user to be customer, So we did added the group as a customer in Project Settings --> People --> that group Name. But that to gets restricted. 

We made the customer Portal open for all the customers to access and create issue.
and it works for all users. But blocks to other projects users. 

How to resolve this issue ?
How to give permission for other project users for signing up without blocking access ?

[Stephen Wright _Elabor8_]

Hi @Santhosh 

Is this the same as this question? - https://community.atlassian.com/t5/Jira-Service-Management/Permission-Issue-in-giving-Access/qaq-p/2498122

If no, there's a very similar question with an answer in there.

Ste