You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
We are looking for a report that would show how many tickets customers opened for a selected period of time.
Hi @Sandy Karidas,
You could simply use the Issue Statistics dashboard gadget of Jira. Create a filter that returns the issues reported by your customers in a certain period, then configure the gadget to use that filter and Statistic Type = Reporter (or the field that represents the customer). This way you will have the count, as in this example:
Have also a look over this article An effective dashboard for Service Desk and Customer Support teams in Jira Service Management from our blog. It offers many metrics / charts for Jira Service Management.
There are other possible ways to display the number of tickets reported by a customer: as a number, as a line chart, as a bar chart, etc
I hope this helps.