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Report to show how many tickets opened by a customer for a selected period of time

Sandy Karidas
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Oct 05, 2023

We are looking for a report that would show how many tickets customers opened for a selected period of time.

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Danut M _StonikByte_
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Oct 05, 2023 • edited

Hi @Sandy Karidas,

You could simply use the Issue Statistics dashboard gadget of Jira. Create a filter that returns the issues reported by your customers in a certain period, then configure the gadget to use that filter and Statistic Type = Reporter (or the field that represents the customer). This way you will have the count, as in this example:

Confluence Mobile - CWIKI.US

Have also a look over this article An effective dashboard for Service Desk and Customer Support teams in Jira Service Management from our blog. It offers many metrics / charts for Jira Service Management.

There are other possible ways to display the number of tickets reported by a customer: as a number, as a line chart, as a bar chart, etc

I hope this helps. 

Thank you,

Danut Manda 

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