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Report to show how many tickets opened by a customer for a selected period of time
1 answer
Hi @Sandy Karidas,
You could simply use the Issue Statistics dashboard gadget of Jira. Create a filter that returns the issues reported by your customers in a certain period, then configure the gadget to use that filter and Statistic Type = Reporter (or the field that represents the customer). This way you will have the count, as in this example:
Have also a look over this article An effective dashboard for Service Desk and Customer Support teams in Jira Service Management from our blog. It offers many metrics / charts for Jira Service Management.
There are other possible ways to display the number of tickets reported by a customer: as a number, as a line chart, as a bar chart, etc
I hope this helps.
Thank you,
Danut Manda
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