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Does anybody have any experience or suggestions regarding using Jira to manage customer incident communications, for example can Jira be integrated with Salesforce, Gmail or MailChimp
The goal is that once we have an incident ticket created, we can email customers letting them know they are affected in a more automated manner, currently we have to manually send out comms
If anybody has any ideas on this, it would be greatly appriciated, if there's functionality in Jira to email customers customized incident comms etc or if we can link/integrate elsewhere
Hi @Asim Malik
How are you identifying those customers who are impacted by an incident?
There's a few options I can think of from within the Atlassian ecosystem...
Outside of this, it should be possible to send a notification to Salesforce or similar, using an API/web hook - but it depends what you want it to "do"
I'd also check out this help page potentially