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Automation for time to resolution
I have created an automation to display the days elapsed in resolving the ticket, it displays the value in days, hours ,mins and second.
How can I configure it to consider only the business days and display in the same format i.e., days, hours, mins and second
1 answer
Hi @Ayush Lawania,
You can add another Calendars to the SLAs and customize as you want by clicking at the Calendars icon button in the Project settings > SLAs
Hope this helps!
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