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Automation for time to resolution

Ayush Lawania
Ayush Lawania October 5, 2023

I have created an automation to display the days elapsed in resolving the ticket, it displays the value in days, hours ,mins and second.

How can I configure it to consider only the business days and display in the same format i.e., days, hours, mins and second

tmp_4c4c14e8-f7ac-4600-be4f-4832909a91c7.png

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Y Dang
Y Dang
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October 5, 2023

Hi @Ayush Lawania,

You can add another Calendars to the SLAs and customize as you want by clicking at the Calendars icon button in the Project settings > SLAs chrome_Gm1zj7VCpi.png

Hope this helps!

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Ayush Lawania
Ayush Lawania October 5, 2023

Thanks for the response @Y Dang but I am not using SLA for time to resolution because I don't have particular targets for SLA, I am using an automation to calculate that, can you help in terms of automation?

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