Hi there. I would like to figure out how to edit assets from a request. I have the automations made to create assets in a certain schema using a request form. I would like to use an asset fi...
Hello All, We've started upping our usage on Jira Service Management (as opposed to Jira Software). It looks as though the pricing model on the automation is different whereas on JIRA software ...
Greetings, I am working to install the "AWS Service Management Connector". We have applied it to just one service project, but there are new options appearing in every service desk portal (see b...
Hi, I need a query showing me issues that have been commented by the role "customer" only. Is there any solution working on Cloud for Jira Service Management? A result, I want that already cl...
I'm wondering what I could use services for. I read that linking services shows what impact a change to one service has on the other. But I don't know how to apply this in practice. Could you please...
Hello Support , We have created one form with Smart Forms with various information regarding new employees of our company (access rights , subscriptions etc). Each of these sections (access ri...
Our normal SLA hours are 08:00 - 17:00. Our office closes at 13:00 on 22 December 2023. I can only add a full day as a holiday on the calendar so that is not an option. If I change the working hour...
When using the 'Manual trigger from issue' with the 'Prompt for input' toggled to on, I am unable to set the 'Default value' field as a smart value. For example, I am trying to fill the box ...
Hello, how are you? I'm having a problem in Jira: I have an operation that serves customers outside of JIRA through JIRA. Everything works except the attachments, because when we attach any documen...
Hello, I am trying to send an email to a group of users with an information table. This table rows are created by an iteration on issues. I have not problems with other fields, but just ...
We just tried the new Jira App "JSM Assets - Microsoft Entra ID (Azure AD) Integration" for getting our Entra ID Users and groups into Asset DB. We also are looking for a solution to link the asset-u...
I've created a Filter that I want to share with our field service engineers that exclusively use the Jira mobile app (iOS). However several test filters I've created thus far are not showing up in t...
i want to create dependent drop down,for country state and cities,when i select particular country 1st dropdown then 2nd dropdown option change ,and when select option from 2nd drop down,then 3rd dro...
Hi, we are currently asking ourselves how "popular" our service desk portal is. So how many users are using it? Is there a built-in report or similar which shows the number of visitors of the porta...
Hi! When my customers are reading the articles; they see an error message: Unable to load all page data..., But they actually see the whole article. How do I get rid of the error message? Thank...
Hi all! I am trying to clone a ticket from a Project A to a Project B and C. The cloning in project C works but for project B I get the red rectangle error. Can you help me? Thank you very much!
When I issue a new request and attach a photo from my phone, Jira resize the photo to 4096 x 3072. Is there a setting for changing the maximum image resolution to 1600 x 1200?
There are server default issue types that are similar, what is the circumstance for using "Submit a request or incident" instead of the other two? Submit a request or incident [System] Service Req...
Is it possible to create a filter that allows you to add specific projects manually? Because I need to create an overview of all the project I am involved in on a board. However not all of t...
I want to create an automation for status changes after a comment is posted. When a client responds, move it to a specific status and when internal user replies move it to a different status. ...
Hello, I'm using Jira Service Management, and as a CRM we are using VTiger. I'd like to synchronize from VTiger my customers, as organisations into JSM, and also contacts's email. The best is that...
How do we migrate from the data server to cloud instance in jira in detail .If available do provide us the detail process step by step
I would like to confirm whether the data from Asset and Configuration Management is stored separately for each customer within a single project, or if there is only one set of data per project.
Hello, Is Jira Core license enough to integrate to Jira Service Management? This is given the fact that we also buy Jira Service Management license. Just wondering if we need to upgrade our Jira C...
Hi Everyone, I'm new to Jira. Is it possible to enable Firebase Auth in Jira Service Desk? We have about 2000 app users, but not all will need help. If it is possible, how do I do it please? ...
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