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We just tried the new Jira App "JSM Assets - Microsoft Entra ID (Azure AD) Integration" for getting our Entra ID Users and groups into Asset DB. We also are looking for a solution to link the asset-users to their atlassian users. We tried creating a new field "Jira User" and letting the mail-content flow into that field, but no Atlassian user is linked to that field after importing all assets again.
How do you link your Entra ID-Users to assets and/or Atlassian Users in your company?
Target: We want to display the user phone, mobile number and the city from our Entra ID accounts in every ticket.