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JQL query / Commented by role

Lena Wiethaus
Lena Wiethaus
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November 17, 2023

Hi, 

I need a query showing me issues that have been commented by the role "customer" only. Is there any solution working on Cloud for Jira Service Management?

A result, I want that already closed issues which are commented by a customer, re-open by an automation.

thx,

Lena

 

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Ezgi Bayındır
Ezgi Bayındır
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November 17, 2023

Hi @Lena Wiethaus ,

There is a way for automation but not for JQL unfortunately

{{comment.internal}} = false

And also if you want this for automation there is an automation a condition for thisautomation1.PNG

Best,

Ezgi 

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