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Automation Pricing - No Single Project Free Allocation?

Hello All,

We've started upping our usage on Jira Service Management (as opposed to Jira Software).

It looks as though the pricing model on the automation is different whereas on JIRA software - if the automation was for a single project you could have unlimited automations (it's just global or multi-projects which cost).
Whereas with JIRA Service Management all automations count towards the overall usage.

Is this correct or am I missing something?

Thank you in advance!


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Dan Breyen
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Nov 17, 2023

Hi @Jamie Peppard welcome to the community.  As I understand it, automation counts would cross across products and the policies are the same across products.

Here's Atlassian's article on automation pricing for reference: cloud-automation-packaging-update 

I think there's a typo in that article, but if you have an Automation count from Jira and another one from JSM, they'd be combined.

Hope that helps.

Hello Dan,

They are separated on our Admin page and only our JIRA Service Management the Automations usage is breaching our threshold (or expected to).
Our automation count on JIRA Software is currently 1% of usage whereas we expect the Service Management to reach 110% (For example).

On the Software the count of Automation is only for global or multi-projects. The Automations on single projects are free.

On Service Management - all automations are added to the total.

Actual Dan, looks like you were right. Apologies!

Looks like the pricing model has recently changed without notice. (To me at least - sure someone would have received a notification) Thank you for the answer

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