How does Jira consider a user a customer or not a customer while using the legacy automation?

[Diya Shrestha]

I want to create an automation for status changes after a comment is posted. When a client responds, move it to a specific status and when internal user replies move it to a different status. 

While creating the automation, we have a user who sends automated replies and that should not be considered as a comment. The same user posts a message from both our clients and internal users who uses our internal platform. Is there any way we can distinguish if its an internal user or a customer.

[Ezgi Bayındır]

Hi @Diya Shrestha ,

Welcome to community!

You should use user condition. Select "user who triggered the event" for user and "is a customer" or "is not a customer" for check to perform.

Best,

Ezgi

[Diya Shrestha]

It only considers the fist 50 users.

[Ezgi Bayındır]

This condition has no user limit. It only compare the user is registrated on your organization or your portal

[Marc Koppelaar]

Hi @Diya Shrestha 

Welcome to the community.

@Ezgi Bayındır is right on the condition to be used.

You should not use Legacy Automation options anymore, as they are less powerful than the new automation options.

Best practice is to also change your old rules to the new automation rules option provided by Atlassian.