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Our normal SLA hours are 08:00 - 17:00. Our office closes at 13:00 on 22 December 2023.
I can only add a full day as a holiday on the calendar so that is not an option.
If I change the working hours for that Friday from 8:00 to 13:00, won't it recalculate all historical SLAs?
And if I change the working hours back to 8:00 - 17:00 on the following Monday, won't it simply recalculate the SLAs for 22 December?
There was a suggestion submitted in Atlassian's Jira site to add this. JSDCLOUD-2043
It was closed due to lack of interest, but I would agree, there certainly is value for adding this functionality in the system.
I don't use them right now, and I'm not able to test at this time, but I would guess that would throw off your numbers, yes.
Hi @Sonja_Willemse ,
Welcome to community.
I found a similar question for server. Looks like there is no half day option for also cloud.