Cannot find the Edit option or Operations column in User Management, in order to deactivate a user

[Andrew Tyler]

I am trying to deactivate a user, following the instructions below that I have found in the Help section ...

... but there is no Operations column in which to find the Edit option? (see below for the screen that I see) ...

Can anyone tell me where I am going wrong, please?

Thank you.

Regards, Andrew Tyler

[Michael Andolfatto]

Hi @Andrew Tyler , would you mind linking the documentation you're using? Likely it's for Jira Server or just outdated.

If you would like to preserve an account on your instance but prevent the user from signing in with it, you can click on Revoke site access which is effectively the same as disabling the account.

If you would like to remove the account entirely, you can click on the user's info, and in their details page there is an option called Remove user underneath the ellipses menu.

[Andrew Tyler]

This is the link that I found the instructions for deactivating a user.

https://community.atlassian.com/t5/Atlassian-Access-questions/Deactivate-User/qaq-p/1028571

I just don't seem to have the options that it mentions when I use the Jira Administration.

I shall use the 'Revoke site access' then, if that has the same effect as deactivating a user?

The ultimate aim is to free up a Jira licence as one of our users, who has been on secondment for five months and is now needing to use their Jira login again, gets a message:

You don't have access to costcutter.jira.com, because costcutter.jira.com has reached its license limit.

 

[Michael Andolfatto]

Revoking site access will free up any licenses the user has allocated. You can verify this by clicking on Manage subscriptions in the Subscriptions & Billing menu.

It looks like the documentation you're referring to is specific to Managed Accounts. If you navigate to https://admin.atlassian.com/ and locate your directory, is there an option to select Managed accounts or does it say Verify your domains?

[Andrew Tyler]

Hello, Michael

When I go to 'Billing', it says: Account is under external management.

I presume this means that revoking access for a user may not automatically reduce the number of licences used?

In answer to your second question, it says: 'Verify your domains' in the Atlassian administration screen.