Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Why doesn't the translation in Customers Portal work? Edited

I've uploaded the .jar for Ukrainian language, chose it in the Customers Portal but there's still no translation going on. What may be the problem?
Here's the screenshots:
2020-08-26_12-03-42.png2020-08-26_12-04-17.pngJudging from this the translation is not free of charge:

Now I'm confused. I need my Customers to see the translated version of Customers Portal and to get the translated notifications.

1 answer

1 accepted

0 votes
Answer accepted

Hello Lena,

Thank you for reaching out to Atlassian Community!

I can see that you are using an add-on to translate the customer portal, but the feature "Language support" was added recently to Server.

If you are using the latest version of Service Desk, you should be able to change the language of the portal following the steps of the documentation below:

Please, give it a try and let us know how it goes.


@Angélica Luz My Service Desk version is 4.6.1. Do I need to update it before trying the steps from the documentation? If yes than it's gonna be a headache, because the last version of Jira does not support MySQL 5.6.47 I'm currently using, so I will need to upgrade my databases first, then upgrade Jira and finally I'll be able to try the aforementioned steps.

Yes, it's necessary to upgrade because the multi-lingual portal is available in version 4.11.

If you don't want to upgrade, then you can contact the vendor of the add-on for them to help you find what is causing the issue regarding the Ukrainian language.

@Angélica LuzAfter I upgrade from MySQL 5.6 to MySQL 5.8 will I have to reconnect my update JIRA to the same database, but in MYSQL 5.8?

Hello @JConstantine,

You can upgrade to MySQL 5.7 or 8.0.

Please, follow the steps of the documentation below to migrate Jira to a new database:

@Angélica LuzIn the documentation the following is said for Jira Configuration Tool:

Navigate to the Database tab and set Database type to MySQL 8.0.

But as you can see there's no such option:
2020-09-08_17-02-42.pngThere's only MySQL 5.7+ here.

Thank you for sharing the screenshot. 

You can select MySQL 5.7+, since the version leaps from 5.7 to 8.0, it means that 5.7+ is any version newer than 5.7.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

163 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you