Why doesn't the translation in Customers Portal work?

[JConstantine]

I've uploaded the .jar for Ukrainian language, chose it in the Customers Portal but there's still no translation going on. What may be the problem?
Here's the screenshots:
Judging from this the translation is not free of charge:

Now I'm confused. I need my Customers to see the translated version of Customers Portal and to get the translated notifications.

[Angélica Luz · Accepted solution]

Hello Lena,

Thank you for reaching out to Atlassian Community!

I can see that you are using an add-on to translate the customer portal, but the feature "Language support" was added recently to Server.

• Provide multilanguage support for Service Desk

If you are using the latest version of Service Desk, you should be able to change the language of the portal following the steps of the documentation below:

• Providing help in multiple languages

Please, give it a try and let us know how it goes.

Regards,
Angélica

[JConstantine]

@Angélica Luz My Service Desk version is 4.6.1. Do I need to update it before trying the steps from the documentation? If yes than it's gonna be a headache, because the last version of Jira does not support MySQL 5.6.47 I'm currently using, so I will need to upgrade my databases first, then upgrade Jira and finally I'll be able to try the aforementioned steps.

[Angélica Luz]

Yes, it's necessary to upgrade because the multi-lingual portal is available in version 4.11.

• Jira Service Desk 4.11.x release notes

If you don't want to upgrade, then you can contact the vendor of the add-on for them to help you find what is causing the issue regarding the Ukrainian language.

• Translation for Jira Service Desk - Support

[JConstantine]

@Angélica LuzAfter I upgrade from MySQL 5.6 to MySQL 5.8 will I have to reconnect my update JIRA to the same database, but in MYSQL 5.8?

[Angélica Luz]

Hello @JConstantine,

You can upgrade to MySQL 5.7 or 8.0.

• Supported platforms

Please, follow the steps of the documentation below to migrate Jira to a new database:

•  Migrating Jira's data to the same type of database

[JConstantine]

@Angélica LuzIn the documentation the following is said for Jira Configuration Tool:

Navigate to the Database tab and set Database type to MySQL 8.0.

But as you can see there's no such option:
There's only MySQL 5.7+ here.

[Angélica Luz]

Thank you for sharing the screenshot. 

You can select MySQL 5.7+, since the version leaps from 5.7 to 8.0, it means that 5.7+ is any version newer than 5.7.