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add assignee field in customer portal

Gauri Velankar
Gauri Velankar August 26, 2020

how to make assignee field visible while raising issue.

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Boyan Angelov
Boyan Angelov
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August 26, 2020

As Patricia stated, it is not possible to show the Assignee field during issue creation. In any case the portal user is not able to set an issue assignee. You only have the option to show to the portal user the Assignee, but only using an addon like the one we created - Advanced Portal Reports. Otherwise it is not possible for the portal user to even see who the ticket is assigned to.

Cheers,

Boyan

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Patricia Francezi
Patricia Francezi
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August 26, 2020

@Gauri Velankar 

Its not possible, as Assignee is hidden field 

https://support.atlassian.com/jira-service-desk-cloud/docs/what-are-hidden-fields-and-unsupported-fields-in-request-types/

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