Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Permission Issue with Automation?

Jodi Chase
Jodi Chase August 25, 2020

Jira Server 8.11

I have a user who is in the jira-servicedesk-user group. He is able to edit project settings and edit automations for the service desk. However, when he tries to do an "Alert User" action - he can't find any users to alert. When I try it (I have a lot more permissions than he does) I am able to. What permission does he need in order to be able to do the Alert User action on an automation properly?

Has anyone else run into this issue? Thanks!

Answer
Watch
Like Be the first to like this
251 views

1 answer

0 votes
Florian
Florian
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
August 25, 2020

The user account needs a service desk license. So you should put the account to the service desk agents. 

View More Comments
Jodi Chase
Jodi Chase August 26, 2020

The user has a license and is an agent.

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

    See all events