So the lack of project arrangement on the portal is a big problem. We started with some smaller divisions as a trial and now we're getting to the larger stuff we need to be able to arrange it...
We are trying to change the names of priorities from Highest, High...etc to Critical, Major...etc. I can see we can achieve this using Translate priorities. However, this is ...
Ola, Tenho a necessidade de criar uma automatização que faça a seguinte regra: Tem uma fila determinada (CLIENTES) nesta fila tenho alguns tikets com dados em alguns campos personalizados! ...
Hi there Can someone please tell me what the white "i" in the grey circle means in automation? There is no tooltip when I hover over it to provide further information Th...
We configured the demo service desk, but it seems that we need to actually create a new service desk because the portal still has references to the demo aspect I can't remove.
In JSD is it possible to Edit the screen presented to Portal users (Organisation and Customers) to include not only the Status (Resolved) but also the Resolution (Fixed, Cannot Reproduce, etc) state?
Hello Team, I am getting the below error while trying to schedule a refresh in Google Sheets using the 'JIRA Cloud for sheets' add on. Please assist. Thanks.
Hello, We currently use Anixis Active Directory Security Software. Our IT team is wondering if JIRA has the ability to handle something similar for password resets? Can you help det...
Hi All, I'm using Jira Service Desk Cloud and i need to integrate a Live Chat in order to fast communicate with our customers. In which way i can manage that thing? Could you please suggest me t...
Hello together, the status messages that we have defined are not translated by Jira. My colleague has set the ticket system to German and changes the status. The customer gets the status change in ...
We recently setup a new service desk cloud project and we started having issues with requests not being received by the service desk. We did some trouble shooting on total attachment size, individual...
Hi you all, we need to add some customized html code with javascirpt into customer notifications. This code snippet is to generate a link an external customer can use for further se...
Hello! I want to run a script on my server on certain events in the service desk, I have configured a webhook but none of the fields contain the email of the user who made the request, only his name...
Hi All, Suddenly in Jira Service Desk 3.16 , SLA configuration page existing Response and Resolution SLA are missing in Project Settings. In logs giving below error 2020-09-03 17:59:52,905 http-nio...
Hi All, I have create a plugin app to create a comment and this to issue. I have added this app to post-function of Create transition workflow. The problem i am facing is the plugin app takes some ...
Hi, Can we add a customer in an existing Jira Service Desk Project via a Rest API call?
Hello, We have identified that our Time to Resolution reports convert hours into days using 24 hrs as a conversion unit rather than 8 hrs. This is happening even thought time tracking is currently o...
Long story short we want to delete this dropdown menu with weblinks in it from our helpdesk but none knows where the controls are for it. It only appears in one of our helpdesk projects in the portal...
Hello, I'm trying to create automation for our HR service desk for onboarding employees. My goal is to have it automatically clone the issue to our Payroll service desk when it is completed so that ...
In the slack to jira integration, when setting it up it gives you an option to sync a particular jira project, but when doing the /jira create action the drop-down shows me all the jira projects (def...
Hello, I'm looking for some guidance in Automation creating the specific code I need to block all gmail, yahoo, hotmail emails from creating new tickets in JSD. Because of the way our Service Desk o...
Hi, Everyone! I hope you're well. I'm curious as to if there is a way for me to configure a JSD project to route issues based on which customer account the user is reporting from. I work for an MSP...
Hi, Does anyone knows a ways to post/comment on an issue created based on the holidays i have setup on my project calendar? The idea is that when a holiday is configured there, the create...
test fails only thing in jira log is this, which leads to something different javax.mail.FolderClosedException: * BYE JavaMail Exception: java.net.SocketTimeoutException: Read timed out ja...
We have had a change in our organization which changes who approves certain requests. I have adjusted the workflow so future requests pull the correct approver, but I have existing unapproved request...
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