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Replicating Atlassian's priority selector

Kevin Wells
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May 16, 2024

I would like to replicate a feature of Atlassian's own request form by providing our users more context for what the different levels of priority mean.

 

You can see the Atlassian form here https://support.atlassian.com/contact/ (select Technical Issues and then Service Management to see it).

 

Default appearance

image.png

 

The dropdown after being clicked

image.png

 

I have looked into creating this in a form but had no luck there either. Our priority levels have descriptions, but they are not surfaced anywhere for our users as far as I can tell.

 

Any ideas or alternative ideas are appreciated.

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Joseph Chung Yin
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May 16, 2024

@Kevin Wells -

Welcome to the community.  One option you can do is to utilize FORM component inclusion your JSM project's Request Type view.  

When you use FORM setup, you can map your FORM's element to your JSM issue field (i.e. Priority), where you can provide more verbiage on the different options in the select list.  So users can see those descriptions to assist them on selecting the right option.  Or you can create a custom field (single select option list data type) where you can further customize your option names.  Of course you will need to map your FORM's element to field.  Don't forget to associate the custom field for your specific JSM project.

Here is the KB link on FORMS - https://support.atlassian.com/jira-service-management-cloud/docs/use-forms-in-jira-service-management/

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

 

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