Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Is it possible to include Resolution on a JSD Portal screen

In JSD is it possible to Edit the screen presented to Portal users (Organisation and Customers) to include not only the Status (Resolved) but also the Resolution (Fixed, Cannot Reproduce, etc) state?

1 answer

0 votes
Fahad Siddiqui Community Leader Sep 06, 2020

@Jon Watts this is not possible, But you have to do this manually. 

You can do one thing. In all request fields add a custom filed naming status.

As the create screen fields can be seen on customer portals.

whenever the support engineer will close or resolve the ticket ask the support engineer to manually add the status as same as resolution. In this way you can show the resolution to customer in name of status.


Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

209 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you