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Automatic response to ticket based on project calendar



Does anyone knows a ways to post/comment on an issue created based on the holidays i have setup on my project calendar?

The idea is that when a holiday is configured there, the created tickets would receive  a message advising that is holiday and the ticket will be taken on the following business day.

1 answer

0 votes
Dave Liao Community Leader Sep 03, 2020

@Alecyr Pereira - hi Alecyr! One way to do this is to use JSD Automation rules. Here's an example:

  • When
    • Issue created
  • If these match
    • createdDate = 2020-12-25
  • Then
    • Add comment "We're busy eating Christmas cookies"

Don't forget to configure holidays in your calendar(s) so you don't break your SLAs. 😉

Hi @Dave Liao thanks for the reply

The thing is i would manually need to configure all those. I was looking for something more dynamic. That would read the holidays setup on the project calendar and reply back.
Any ideas if it's feasible to do something like it?

Hi @Alecyr Pereira , I'm also looking out for a similar solution and haven't found any yet. Were you able to figure out a dynamic solution for this?

Would be of great help. Thanks.

Dave Liao Community Leader Aug 16, 2022

I'm definitely unaware of a dynamic solution for this (without buying a third-party app, if one exists), even two years later. 😢

Like Aswin A likes this

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