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Jira Service Desk Config. for a (Multi-client) MSP

Hi, Everyone!

I hope you're well.

I'm curious as to if there is a way for me to configure a JSD project to route issues based on which customer account the user is reporting from. I work for an MSP with multiple clients and would like to be able to designate a queue to each respective client. Please let me know if I need to elaborate further!


User A ( submits a ticket to JSD Project I

Queue [Domain 1]


User B ( submits a ticket to JSD Project I

Queue [Domain 2]

1 answer

0 votes
Dave Liao Community Leader Sep 03, 2020

@Dan Anas - if your customer list is known, consider creating JSD Organizations for each customer. Then create queues for each Organization.

Hope this helps!

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