only thing in jira log is this, which leads to something different
javax.mail.FolderClosedException: * BYE JavaMail Exception: java.net.SocketTimeoutException: Read timed out
javax.mail.FolderClosedException: * BYE Connection closed. 14
Hi @Brian ,
You mention you have a license error (I'm guessing in the logs then).
Do you mean the following:
Cannot create issue due to invalid license: [Sorry, you can't create any issues right now, as you need to have access to a JIRA application to be able to create issues. To gain application access you need to be a member of a group assigned to an application.]
Otherwise like @Dave Liao mentions, a little more details as to what the exact error is would be nice :)
trying to set-up mail handler for Jira service desk
new to the product, so still in set-up phase.
I did have two mail handlers on a single project and out of the blue, one of the mail handlers just stopped working. I do see this in the mail log
Cannot create issue due to invalid license
What I tried was to delete and re-create the mail handler
When I test, I received "A3 BAD Request is throttled"
Can I set-up multiple mail handlers for a single project with multiple issue's
or do I need to set-up one mail handler for each project and/ or issue ?
Regarding your "A3 Bad Request is throttled", it seems that is a O365 issue.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
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