When I'm logged in as a test customer I can still amend the announcement bar. I don't want our customers to be able to do this, only service desk agents. Where do I need to change these settings? &n...
Hello there, I am trying to find documentation for Insight LDAP importer. The existing documentation is quite light, and their is no uses cases or exemples, that could be good to help me understand...
Dear Community I have set up some service requests in my project, which use a Jira ITSM form to collect some information. Some have radiobuttons to select a choice. My problem: how can I create sub...
Hi When a new issue is created via email, how do we set it to change it to plain text stripping out the HTML formatting. it is difficult to read with embedded images. We would like it to cap...
Hi Atlassian experts, I have a custom issue type consisting of specific screen with the default fields like Summary, Priority & Description like fields along with lot of custom fields. I would l...
Has anyone had any issue with Personalise Jira and Confluence emails with your own custom email addresses. I have added all the txt records but some reason Jira is not recognising the ...
Hi team , I was trying to integrate Jira cloud with on premise bamboo . So when i create a dashboard and try to add bamboo gadget , i found that no gadget is available for bamboo . So can you ...
Though I know the process to create user by sending invite. but, I need to create a 'System User' in Jira cloud. As this is required to integrate Jira with 'Rootly'.
Hi, I am using the Jira Service Management and Jira. I am having an issue in Jira Service Management while assigning queues coming from clients, into the current sprint where I am working on i...
When I click on "watch option", it started to give me error. It did not happen yesterday. Is there something wrong?
Can I map a field on a JIRA Service Management form to the JIRA 'components' field. It does not appear in the list for "LINKED JIRA FIELD" selection when I add the "Drop Down" widget. If not then h...
I would like to add Thai language in the Project setting as section Languages . How i can Do . ? THanks for advice
Hi, this might be a common question. can we allow current user with corp mail raise a ticket through portal ? so, i don't need to invite users (1000k users maybe). i can't find it on ...
Hi, I have removed an existing BUG Issue type and added new created Issue type DEFECT to a project. This Screen scheme for which I changed the issue type is only associated to one project.&nbs...
We have 5 people on our team all with the same permissions. Two of them are unable to edit the reporter field, it only shows the current reporter, and anonymous. We've tried restarting, different bro...
Hi There, We are using JIRA standard(cloud) product that doesn't have advanced roadmap tools. I am looking for addons / other products which can be integrated with JIRA to create various reports/da...
Hi I am missing the option to add an information section to my forms with proforma forms? is this feature removed? See the images above the option is missing
Does the JSM Insight REST API support updating the inbound and outbound references of an object? I'm trying to ascertain whether it is possible to modify the Hypervisor reference for a Virtual Guest ...
Hi, I want to create a custom field where there is a list of checkboxes and a textbox next to each checkbox. A little background, I want to create a service project that collects information fo...
I created an automation rule where when a new Bug issue type is created, a clone of that issue gets created if there isn't one already linked during the creation step. (see attached screenshot.) Howe...
Recently a team member reached out to me to ask if I had made an update to the comments on a ticket she had submitted. As the Site Admin I typically stay out of all projects unless there is a s...
I have multiple projects created in my JSM base and I would like to create Customers that can have access to all of these projects. But it seems that I only have the ability to create customers in ea...
Hello, I'm looking to automate some steps within JIRA related to Branch Creation and PRs. My question is, when I set up a rule like the attached, JIRA knows to only move the linked issue to I...
Hello, I have developed a bot that connects to the REST API to automate the process of creating an issue in Jira. When the bot wants to finish the issue, it throws a permissions error. but the use...
Hello, I am trying to set up one specific user a recipient of all notifications regarding all issues created/commented (from the customer point of view). One of the options I have in mind is ...
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