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Should portal-only customers be able to customise the announcement on the portal?

Rach O'Neill March 11, 2022

When I'm logged in as a test customer I can still amend the announcement bar. I don't want our customers to be able to do this, only service desk agents. Where do I need to change these settings?

 

Thanks

2 answers

0 votes
Rach O'Neill March 15, 2022

Hi @Mike Schultz - thanks fo getting back to me! 

They are the same as the settings you've shown :) 

portal annoucements.PNG

0 votes
Mike Schultz March 11, 2022

Hi, can you tell me what you have configured under Portal Settings > Announcements?


PortalSettings.png.jpg

Rach O'Neill March 22, 2022

Hi @Mike Schultz - thanks for getting back to me! 

They are the same as the settings you've shown :) 

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